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Help Desk & Knowledge Base
How Can We Help You?
Search guides, tutorials, and troubleshooting steps or reach out to our team on Discord.
Getting Started
First-time server setup, finding your IP, connecting in-game, and adding OP permissions.
Files & SFTP
Connecting with FileZilla/Cyberduck, uploading worlds, editing server.properties, and backups.
Mods & Plugins
Installing Paper plugins, Fabric/Forge modpacks, and Bedrock cross-play.
Knowledge Base
Popular Articles & Guides
Getting StartedWhere do I find my server IP and connection port?
arrow_forwardFilesHow do I upload custom worlds and maps via SFTP?
arrow_forwardModpacksHow do I install Paper, Purpur, Fabric, or Forge modpacks?
arrow_forwardBackupsHow do automated backups and 1-click rollbacks work?
arrow_forwardBillingWhy are there optional ads on the platform?
arrow_forwardGetting StartedHow do I set up a free custom subdomain (e.g. play.myserver.tornhost.com)?
arrow_forwardOptimizationHow do I troubleshoot tick lag or optimize Paper server config?
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